Legal
Shipping Policy
Order Processing
After you place an order, we follow up by email with a secure payment link within 3 business days. Once payment is confirmed, your order is processed and handed to the carrier within 3 business days, Monday through Friday, excluding federal holidays. Orders confirmed on a weekend or holiday begin processing the next business day.
Shipping Area
Fulfillment currently ships within the United States only. For institutional or bulk international inquiries, reach out through our contact form and we'll follow up directly. We reserve the right to refuse or cancel shipment to any address we determine, in our sole discretion, may violate applicable law.
Shipping Methods & Rates
We ship via standard U.S. carriers (USPS, UPS, or FedEx, depending on package size and destination). Shipping cost is calculated from your order's weight and destination and is confirmed with you by email along with your payment link, before you're charged.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking details to update after that email arrives.
Delivery Estimates
Any delivery estimate shown at checkout or in a shipping confirmation is an estimate only and is not guaranteed. We are not responsible for carrier delays caused by weather, high shipping volume, incorrect address information, or other circumstances outside our control.
Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delayed, misdelivered, or returned as undeliverable due to an incorrect or incomplete address provided by the customer. Orders returned to us as undeliverable due to customer error may be reshipped at the customer's expense.
Lost, Stolen, or Damaged-in-Transit Packages
Once an order has been handed off to the carrier and tracking confirms shipment, risk of loss passes to the customer. We are not liable for packages that are lost, stolen, or damaged after being shipped. If your tracking shows an issue — lost in transit, marked delivered but not received, or damaged in shipping — please file a claim directly with the carrier. We're happy to provide documentation to support your claim on request.
Order Cancellations
An order may be cancelled for a full refund only if it has not yet shipped. Contact us at support@sokaisciences.io as soon as possible with your order number to request a cancellation. Once an order has shipped, it cannot be cancelled — see our Refund & Returns Policy.
Contact
Questions about your shipment: support@sokaisciences.io.